For full-price items bought online (excluding jewellery), we offer a refund or store credit within 7 days of receiving the item, if it meets return conditions. Please note, shipping costs are non-refundable.
For sale items purchased online (excluding jewellery), we provide an exchange or store credit for change of mind within 7 days of receiving the item, with a valid receipt and in original condition. No refunds are available for sale items unless they are faulty.
Final Reduction Items:
No exchanges or refunds are offered for items marked as final reduction.
In-store purchases (excluding jewellery) can be exchanged or credited to store credit within 7 days, given return conditions are met.
• Item is unworn, unaltered, unwashed, and resalable
• Item is undamaged
• Proof of purchase is provided
• Original tags are attached
Refunds will be credited to the original payment method within 7 days of approval. Shipping costs for returns, except faulty items, are the customer's responsibility.
If your item is faulty, you're entitled to a replacement or refund under Australian Consumer Law. Please contact us with a description and photos of the fault at firstname.lastname@example.org.
Online Returns to Stores:
Online returns and exchanges are accepted in our Australia-wide stores. Items must be in saleable condition and returned within 7 days from the order date.
Returning Online Purchases:
Contact us at email@example.com within 15 days of ordering for return arrangements. Use our shipping link to attach the courier label for return.
For any queries, email us at firstname.lastname@example.org.
Exchanges for different sizes, colors, or styles are not available through the online store. Please follow the returns process and place a new order. Exchanges can be made in our Adolfo Dominguez Australia stores nationwide.